Simpro Tax Solutions | fSupport
Simpro Tax Solutions
Support center

Trusted support and honest answers
for a less stressful tax season

Whether you're troubleshooting an issue or just have a quick question, our team and knowledge base have you covered.

Our support team

Live chat

Talk to a specialist in real time, Monday-Friday 8am-6pm ET.

📝

Submit a ticket

For detailed or account-specific issues. We reply within 1 business day.

Open a request →
🤖

Chat with Nitro

Nitro, our AI assistant, is available 24/7 right here on this page. Ask a question outside of office hours and get a quick answer without waiting for the next business day.

"Less guessing, more time on the returns that matter — that's the goal."
Common questions

Frequently asked questions

What's the difference between a qualifying child and a qualifying relative? +
A qualifying child must pass all five tests: relationship, age (under 19, or under 24 if a full-time student, or any age if permanently and totally disabled), residency (lived with the taxpayer more than half the year), support (didn't provide more than half of their own support), and joint return. A qualifying relative instead must pass four tests: not a qualifying child of anyone, member of household or relationship, gross income under $5,300 (2026), and the taxpayer provided more than half their support. A qualifying child generally unlocks more tax benefits than a qualifying relative.
Two clients want to claim the same child — how do we determine who can? +
Only one taxpayer can claim a given child; the IRS will reject an e-file with a dependent already claimed elsewhere. Apply the tiebreaker rules in order: if only one person is the child's parent, the parent wins. If both are parents filing separately, the one the child lived with longer wins; if time is equal, it's whoever has the higher AGI. If no parent can claim the child, the person with the highest AGI wins.
When can a married client still file as Head of Household? +
Only if they meet all four "considered unmarried" tests: they file a separate return from their spouse, paid more than half the cost of keeping up the home, their spouse did not live in the home at any time during the last 6 months of the year, and the home was the main home of their child, stepchild, or foster child for more than half the year (and they can claim that child as a dependent). If any of these fail, the client must file as MFJ or MFS.
Self-serve help

Browse by topic

Software

Accessing your cloud-based tax software

How to log in to TaxSlayer, OLT, or Crosslink from anywhere, whether you're in an office or working virtually.

View articles →
Credentials

PTIN and EFIN basics

What you need (and don't need) to start preparing returns, plus how we help you obtain your PTIN and EFIN.

View articles →
Support

Dream Builders Network & ongoing support

Coaching, live Q&A, and technical or compliance support available throughout tax season and beyond.

View articles →
Knowledge base

Help articles

Accessing your cloud-based tax software

Your software is cloud-based, so you can access it from home or anywhere you have an internet connection — no installation required. Depending on your program, you'll work in TaxSlayer, OLT, or Crosslink for both personal and business returns. Software access is included in every training program, so there's nothing extra to buy just to get started.

PTIN and EFIN basics

You do not need prior experience, a degree, a CPA, or an EA to enroll. You will need a PTIN (Preparer Tax Identification Number), and we walk you through exactly how to obtain one. You do not need an EFIN to get started — you can prepare returns under our system while you're learning. When you're ready to open your own office, we'll help you obtain your own EFIN.

Dream Builders Network & ongoing support

Dream Builders Network is our private community, where members get coaching, networking, live Q&A, accountability, and business support. On top of that, our team provides technical support, compliance support, and tax question support throughout tax season and beyond — qualified students also get access to bank products like refund transfers and refund advances.

Still need a hand?

Our specialists are here Monday-Friday, 8am-6pm ET.